websim Platform Privacy Notice

This page describes what we collect when you use websim and how we keep that data protected. We gather personal information—your email, phone number, and identity documents—to verify your account and process deposits and withdrawals. We also track your activity on our platform to detect fraud and comply with financial regulations.

Our servers may sit outside your jurisdiction, but we follow standard encryption and access controls to safeguard your data. We do not sell your information to third parties. We use it solely for account management, payment processing, legal compliance, and service improvement.

Read on to understand what data we collect, how long we keep it, who has access, and what rights you have. If you have questions after reading this notice, contact our support team through your websim account dashboard.

What Data We Collect on websim

We collect data in three categories: registration information, verification documents, and activity logs.

Registration Information

When you create a websim account, we ask for your email address and phone number. We use these to send account notifications, password reset links, and withdrawal confirmations. Your email and phone are also used to contact you if we detect suspicious activity or need to verify your identity.

Identity and Address Documents

Before you can deposit or withdraw on websim, we require a copy of your ID card and proof of address. This is called Know Your Customer (KYC) verification. We collect these documents to comply with anti-money-laundering regulations and to prevent fraud. Your ID data is stored securely and accessed only by our compliance staff who have verified need. We do not share these documents with third parties except where required by law.

Activity Logs

We record your login times, deposit and withdrawal requests, and betting activity. These logs help us detect unusual account behaviour—for example, multiple failed login attempts or deposits from new payment methods. We also use activity logs to investigate disputes and to improve our platform.

How We Use Your Data

We use the data we collect for the following purposes:

• Account verification: We verify your identity to prevent fraud and comply with anti-money-laundering law.
• Payment processing: We use your email and phone to confirm deposits and withdrawals, and to reconcile transactions with payment processors like local payment, online payment, and your bank.
• Fraud detection: We monitor your account activity to detect and prevent unauthorized access, duplicate accounts, and suspicious betting patterns.
• Legal compliance: We retain records to comply with financial regulations and to respond to lawful requests from authorities.
• Platform improvement: We analyse anonymized usage data to improve our live-dealer studios, sportsbook markets, and account features.
• Support: We use your contact information to respond to your support requests and account inquiries.

How Long We Keep Your Data

We keep your data as long as your account is active. If you close your account, we retain your records for a retention period mandated by local financial regulations—typically five to seven years—to comply with audit and tax requirements. After that period, we securely delete or anonymize your data.

We do not delete data earlier even if you request it, if that deletion would conflict with legal obligations. For example, if you withdraw funds and then close your account, we must keep withdrawal records to demonstrate anti-money-laundering compliance to regulators.

Third Parties and Data Sharing

We do not sell your personal information. We share data only in these circumstances:

• Payment processors: We share your email and transaction details with e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking to process your deposits and withdrawals.
• Identity verification providers: We may use a third-party service to verify your ID and address documents. That service receives a copy of your documents but is contractually bound not to use them for any other purpose.
• Fraud and anti-money-laundering databases: We may check your information against shared databases to detect suspicious activity. These checks are automated and do not involve manual review by third parties.
• Legal and regulatory authorities: We disclose data if required by law—for example, if a court orders us to provide records, or if a tax authority requests information about a user.

Your privacy is a responsibility we take seriously. We encrypt your data in transit and at rest, and we limit access to authorized staff only.

Data Security and Encryption

We use industry-standard encryption (TLS 1.2 or higher) to protect data sent between your device and our servers. Your password is hashed—never stored in plaintext—so even our staff cannot retrieve it. Your identity documents and financial records are encrypted at rest and accessed only by authorized compliance staff.

Our servers are located in secure data centres with firewalls, intrusion detection, and regular security audits. However, no system is perfectly secure. If you suspect a data breach or unauthorized access to your websim account, contact our support team immediately.

Your Rights Regarding Your Data

Depending on your location, you may have rights to access, correct, or delete your personal data. Under certain data protection frameworks, you can request a copy of what data we hold about you, ask us to correct inaccurate information, or request deletion if we no longer have a legal basis to retain it.

To exercise these rights, contact our support team through your websim account dashboard. We will respond to legitimate requests within a reasonable timeframe. Note that we cannot delete data if doing so would violate legal obligations—for example, if you request deletion but we must retain records for anti-money-laundering compliance.

Cookies and Tracking

Our websim platform uses cookies to keep you logged in and to remember your preferences. We also use analytics tools to track how players navigate our site, which games are popular, and where we can improve performance. These analytics do not identify you personally—we track behaviour in aggregate.

You can disable cookies in your browser settings, but doing so may break features like account login or deposit processing. We recommend allowing cookies for full platform functionality.

How to Contact Us About Privacy

If you have questions about our privacy practices, wish to request your data, or suspect a data breach, contact our support team:

• Via your websim account dashboard (select "Help" or "Support")
• By email to our support mailbox (address available in the footer of this site)
• By phone during standard business hours (number listed in your account settings)

We respond to privacy inquiries within a defined response window during service hours. For urgent data security concerns, mark your request as urgent and we will prioritize it.

Policy Updates

We may update this privacy notice from time to time to reflect changes in our practice, technology, or legal requirements. When we make material changes, we will notify you by email or display a notice on the websim platform. Your continued use of websim after such changes means you accept the updated policy.

Summary: Your Data on websim

We collect your email, phone, and identity documents to verify your account and process payments. We keep this data secure using encryption and access controls, and we do not sell it to third parties. We retain data as long as your account is active, plus a retention period required by law.

You have rights to request access to your data and to ask for correction or deletion, subject to legal constraints. For questions about how we handle your information, use the contact options above. For more details on our terms of service, see our terms and conditionsTo learn about our commitment to account security and fraud prevention, visit our About us page.